One workspace around the entire conversation lifecycle.

Cupid is structured so reps move quickly while managers retain control: source or import the contact, dial, qualify, book, follow up, review quality and report to the client without breaking the lead history.

Dialing

Power dialer with pause, resume, skip and wrap-up

Configurable 2–10 line parallel dialing

Adaptive line count based on connect rate

Answering-machine detection and automatic machine drop

Live-answer routing to waiting reps

Owned-number and provider selection

Local-presence number matching

Manual dial, call controls, ringback and disconnect audio

CRM memory

Canonical contact record across campaigns

Workspace-wide DNC and phone suppression

Callback and disposition memory across campaign moves

Import history, dedupe and custom fields

Campaign transfer without wiping history

Meetings, calls and activities on the same timeline

Voice + inbox

Inbound call routing

Missed-call Voice Inbox

Automatic callback tasks

Provider recording references

Twilio, Telnyx and Plivo connections

Rep device and provider health checks

Quality + AI

Custom QA scorecards

Manual scoring with no AI requirement

Optional AI-assisted QA

Call summaries and campaign intelligence

Bring-your-own OpenAI key

Coaching notes and review history

Meetings + workflows

One-click meeting booking

Connected Google and Microsoft calendars

Show/no-show tracking

Outcome-driven tasks and workflows

CRM activity preservation

Free Cupid booking workflow instead of another scheduling tool

Control + reporting

Rep, manager, QA and client seat patterns

Granular workspace permissions

Agent work-time and pause tracking

Campaign and conversion analytics

Platform administrator access approvals

Paid and complimentary seat controls

DESIGN PRINCIPLE

No orphan features.

A feature only belongs in Cupid if it accelerates a revenue workflow, protects data quality, improves management visibility or removes another tool from the stack. Provider-dependent functions explain what connection is missing instead of failing silently.