Refund policy
Refunds, cancellations and recurring billing
This policy explains how cancellations and refund requests work for Cupid software subscriptions purchased through Cupids Network. It does not replace any mandatory rights you may have under applicable law.
Last updated: 14 September 2026
Monthly software subscriptions
Cupid Core and Cupid Pro are billed per software seat on a monthly recurring basis. A paid subscription auto-renews each month until it is cancelled. The price, seat quantity, taxes and total due are shown before checkout and in the billing portal.
Cancelling a subscription
You may cancel a Cupid software subscription at any time through the billing portal where that option is available. Unless Paddle or the applicable order states otherwise, cancellation stops the next renewal and paid access continues until the end of the current paid billing period. Cancelling does not normally reverse charges that have already been processed.
Refund eligibility
Because access to the digital software service is made available immediately, charges already processed are generally non-refundable solely because the service was not used or a subscription was cancelled after billing. We will review refund requests where required by applicable law, where a duplicate or incorrect charge occurred, or where another billing error is confirmed. Nothing in this policy limits non-waivable consumer rights.
Plan and seat changes
Changing a plan or paid seat quantity may create a prorated charge or credit through the billing provider. Any adjustment is shown or calculated by the billing provider under the active subscription before or when the change is applied.
Paddle payments
Paddle acts as the merchant of record for eligible Cupid software subscription purchases and processes the related payments, taxes, invoices and approved refunds. A refund, when approved or legally required, is returned through the payment method and processing flow supported by Paddle. Bank and payment-network processing times may vary.
Separate third-party and service charges
Telephony carrier charges, data-provider or API usage, and other third-party costs are separate from the Cupid software seat subscription and may be governed by the relevant provider terms. Managed SDR, staffing, consulting or other human-delivered services are not covered by this software refund policy and are governed by the separate written commercial terms for those services.
Requesting help with a charge
For a billing or refund question, contact [email protected] with the workspace name, invoice or transaction reference and a short explanation of the issue. Do not send full payment-card details. We may ask for information needed to verify the account and coordinate the request with Paddle.