Telnyx-connected calling
Cupid supports a customer-connected Telnyx path so teams can keep the carrier relationship visible while using Cupid for CRM, campaign context, enrichment, follow-up and booking. Calling modes must still fit the customer's Telnyx agreement and current acceptable-use policy.
Keep the Telnyx account, numbers and provider usage visible while Cupid manages the sales workflow around the connection.
Telnyx's published AUP currently lists auto-dialing and predictive-dialing as improper or inappropriate uses. Do not enable a Cupid automated or parallel calling mode through Telnyx unless Telnyx has confirmed that the specific use case and account are permitted.
Magic Enrich, contact history, outcomes, callbacks, meetings and multichannel follow-up stay around the same lead.
Cupid keeps the sales operating layer separate from the carrier so teams can choose a provider whose terms and coverage fit the intended traffic.
Provider setup
Configure the Telnyx account, numbers, identity and calling profile for the intended traffic, then confirm that the planned calling method is permitted before production launch.
Traffic quality
Telnyx's AUP addresses unsolicited calling likely to cause complaints, low answer-seizure rates, call-per-second thresholds and abandoned-call patterns. Those are operating constraints, not settings Cupid can waive.
Cupid layer
Cupid turns an approved provider connection into a broader rep and manager workflow.
Buyer value
Select the carrier path whose current terms, coverage and commercial model fit the traffic you actually intend to run.
Review provider guardrailsSee Cupid's complete calling, CRM and meeting workflow. Calling-mode availability remains subject to the selected provider.
Explore sales dialerMove CRM and campaign data in stages before switching your team.
See migrationResponsible outbound
Telnyx is an independent provider. Its current AUP lists auto-dialing/predictive-dialing as an improper or inappropriate use and also regulates unsolicited calls, low answer rates and abandoned calls. A technical Cupid integration does not mean Telnyx has approved every Cupid calling mode. Obtain provider confirmation for the intended use case before production traffic.
Review trust controlsQuestions
No. Cupid is an independent outbound sales platform that can use a supported customer-controlled Telnyx account as the telephony layer.
Do not assume so. Telnyx's current published AUP lists auto-dialing and predictive-dialing as improper or inappropriate uses. Use parallel or other automated calling modes through Telnyx only if Telnyx has explicitly confirmed that your account and specific use case are permitted.
Yes. Cupid is designed to keep the sales operating layer separate from the telephony provider, subject to the integrations and provider terms available at the time.
People. Data. Technology. Infrastructure.
